Start with the problem
Describe the operational problem before selecting a tool. Identify the affected teams, constraints and expected outcome.
Define the first delivery
Separate essential requirements from later improvements. Set concrete acceptance criteria for each deliverable.
Organize decisions
Assign a business owner and a technical owner. Define who approves, when and based on which information.
Prepare the operational handover
Plan documentation, training and support from the outset. A successful delivery should be usable and maintainable.